Support Model

Support Model


Menus are a list of everything you can choose from in a restaurant. Our menus are everything you can choose from our support services. Here's how it works, you choose a menu from our Take-Out, Picnic, Buffet, Gourmet and A-la-Carte menus, each with a varying propensity to satisfy your support hungry appetite. Our menus can be supplemented with bite-size Snacks or a Meyertech Club Sandwich.




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Take Out

Take Out


Finger licking good, our Take-Out menu is the simplest way to access sizzling support. Buy it, devour it! The Take-Out menu can be purchased by any Meyertech customer and is served with a portion of 50 Support Credits. Unused Support Credits expire after 4 months unless ‘refreshed’ through new purchases.

Picnic

Picnic


For customers on a more demanding support diet our Picnic menu is the ideal choice. Classic support infused with on-site access. The Picnic menu can be purchased by any Meyertech customer and is served with a portion of 175 Support Credits. Unused Support Credits expire after 8 months unless ‘refreshed’ through new purchases.

Buffet

Buffet


Taste the benefits of being a Meyertech Partner with our Buffet menu. Wholesome support which also allows you to choose a combination of any three from seven tempting supports dishes. The Buffet menu is only available to Meyertech Partners and is served with a sizeable portion of 600 Support Credits. Unused Support Credits do not expire.

Gourmet

Gourmet


Savour the highest level of support cuisine with our Gourmet Menu. Stuffed full of delicious support dishes our Gourmet Menu is the epitome of Meyertech Partner support. The Gourmet menu is only available to Meyertech Partners and is served with a generous helping of 900 Support Credits. Unused Support Credits do not expire.

A La Carte

A La Carte


Serving up the perfect support feast. A la Carte customers choose from a full menu of exquisite dishes. A fixed price, fixed term support contract sliced and diced to a customer’s specific SLA requirements. The A la Carte menu can be purchased by any Meyertech customer and is served with a contract specific portion of Support Credits. Unused Support Credits expire at the end of the term of the contract.

Snacks

Snacks


Bite-size and nutritious, Snacks can be purchased to supplement your chosen menu. Our assortment of appetising Snacks are freshly prepared to order and include extended support availability and access to additional support dishes. Snacks can be purchased by any Meyertech customer who has a current Support Menu. Snacks expire at the end of the Snack period stated.

Club Sandwich

Club Sandwich


Try our tasty Club Sandwich, just the thing when you don’t have the appetite for a full menu. It is constructed to cover non-warranty RMA associated repairs without the need to purchase full Support Menu packs. Each Sandwich is served with ten support Credits and can only be purchased for active RMA / Repair cases. Any unused repair credits will be credited to the Customer’s Support Account and may be used for any future RMA / Repair cases or support. Unused Support Credits expire 3-months after purchase unless ‘refreshed’ through new purchases.

Credits

Credits


Each Support Menu is served with a portion of Support Credits to pay for support services you consume. Support Credits can also be used to purchase Snacks. New customers who are yet to purchase a Support Menu receive GRATIS Support Credits with every product purchased. If you are an existing customer with a current Support Menu GRATIS Support Credits are simply added to your customer support account with every purchase you make. Support Menus may be purchased at any time to top-up your Support Credits and you can even change your choice of Support Menu through our credit conversion process.

Terms & Conditions

Terms & Conditions


Unless otherwise stated Meyertech 'Conditions of Sale of Goods and Services' apply. For full terms and conditions please see the Support Menu Guide.

Resources

See below for Support Model enquiries and resources.

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